Returns and Refund Policy

National Welding and Industrial Supplies is an ecommerce merchant as well as a store. We've been in the business for over twenty-five years and will not abandon you after a sale.

As such we're always reachable at our store (Wetherill Park, NSW) or email and phone for any issues that you may face.

Our order process is transparent. If there are any issues that arise you'll be notified with what options are available.

One of the main issues that arise is from shipping. For example, not receiving the item within a reasonable time or damage to a product on arrival. That is why we work with freight companies to ensure a quick and safe delivery. We keep shipping records for all our transactions.

Due to the nature of our products, it is difficult to have a blanket refund and returns policy for our whole range. However, we do strive to ensure our customers are satisfied. We follow Australian Consumer law and will refund or exchange any product that proves to be defective.

Our service team can help troubleshoot any setting up errors and advise on alternative solutions.

For any product that has manufacturer’s warranty customers can contact the manufacturer for a quick result. Of course, we are happy to help if there are any issues and advocate on your behalf.

Please refer to our Delivery Policy for further infomation about shipping.

Frequently asked questions:

Question #1. Why is my item on hold?

Answer: Your order is on hold because there is an issue with the amount you spent or there might be a possible fault detection. We make sure that we screen out orders carefully to ensure that our customers always get a satisfactory experience. You will be contacted on why your order is on hold and we will work with you to resolve the issue.

Question #2. I haven't received my item yet (and other shipping problems).

You can log into your account and you will be able to see the

shipping tracking number for each transaction. With that you can go to Type it in to find out where the item is as well as where it is going and when will you receive it. You can also contact us for more information about your shipping details and we can get in contact with the carrier directly for you.

Question 3. When can I receive a refund, exchange, or return?

The best thing to do is contact us and we will review your case and generate an AMA number. With that number, any of our team will be able to help you since your issue will be recorded on your order.

Question 4. What qualifies for a return or refund?

If there are any problem with your item, you can contact us and we will happily help to the best of our ability. If we are not able to offer a replacement or pay the item within reasonable time, we will offer a refund subject to manufactures Terms and Conditions.

Question 5: When won’t I be able to receive a refund.

Refunds are not given for change of mind purchases. Especially if the item is already used and in perfect working order. But we will try to help you find a substitute product for your needs and we can also offer an exchange in certain circumstance. Alternatively you can contact the manufacurers representative.